Customer Training: Conquering Development, Delivery, and Measurement with Learning Technology

Developing and delivering engaging, impactful customer training can drive successful, long-lasting relationships. In order to maximize the impact and value of customer training, companies need to get better at collecting the right data about their learners and their learning programs.

Having the right learning technology in place can not only help make this process less burdensome on internal resources but can provide you with the robust data analytics needed to make informed decisions.

In this free eBook co-written with Brandon Hall Group, we dive deep into all things customer training from what goes into a good customer experience to common customer training challenges to how you can create an engaging customer experience driven by data using learning technology.

In this e-book, you will learn:

The challenges associated with customer training and how to overcome them
How to leveraging technology to capture data about your learning programs
Why you should use training to continually engage customers