The customer experience is a critical priority for organizations. Yet, organizations often overlook a key piece of that experience – training. Doing it right requires the right strategy, the right technology, and the ability to measure impact.
Organizations are challenged by customer training because they often lack the right content, the right technology, and the insight into just what impact the training is having on their customers. Having the right learning technology in place can not only help make this process less burdensome on internal resources but can provide you with the robust data analytics needed to make informed decisions.
Join David Wentworth, Principal Analyst with Brandon Hall Group, and Katie Babbili, Strategic Development Manager at BenchPrep as they look into what it takes to deliver outstanding customer training experiences and measure their impact.